Terms & Conditions

Parties and scope

These terms apply to repair and restoration services booked with Oakwell Restoration, referred to as 'we' or 'us', by any client referred to as 'you'. They cover assessments, repairs, refinishing and restoration work carried out at your premises or at our workshop, and do not apply to any other business dealings between us.

Booking and quotes

Bookings can be made by phone, email or through our website request form. Any price given before we see the piece in person is an estimate only; the confirmed quote is provided after assessment, either in person or from photos, and work does not begin until you accept it.

Performance of the work and access to the premises

You agree to provide reasonable access to the furniture and, where work is carried out at your premises, a safe and clear working area. We carry out work with reasonable care and skill using methods and materials appropriate to the piece, and will pause and contact you if we find damage or issues beyond the agreed scope.

Prices, payment after completion and invoices

Prices are confirmed before work starts and cover labour and materials agreed at that time. Payment is due on completion by cash or bank transfer against the invoice we issue; business clients on account are invoiced according to agreed terms.

Cancellation and rescheduling

You may cancel or reschedule a booked visit with at least 24 hours' notice at no charge. Deposits already spent on job-specific materials are non-refundable once work has begun, as set out in our cancellation policy.

Liability, insurance and complaints

We hold public liability insurance and take reasonable care to protect your property while working. If you're not satisfied with completed work, tell us within a reasonable time so we can inspect the piece and put right any workmanship issue covered by our guarantee.

Governing law

These terms are governed by the law of England and Wales, and any dispute will be handled by the courts of England and Wales.

Questions about this policy

Write to [email protected] or call +44 020 949 2706 during Mon–Fri 09:00–18:00, Sat 10:00–16:00. We answer every request within one business day.

Merchant

Oakwell Restoration Ltd.

Registered address

22 Kirkstall Road, Leeds, LS3 1HP

Email

[email protected]

Phone

+44 020 949 2706

Working hours

Mon–Fri 09:00–18:00, Sat 10:00–16:00

Registration

Company No. 61466047