Oakwell RestorationCancellation & Refund Policy
You can cancel or reschedule a booked repair with reasonable notice at no cost. If a deposit has been paid, part of it may already be committed to materials once work is underway.
Cancellation window
Cancel by phone or email up to 24 hours before the agreed start and nothing is charged. Later cancellations may be charged the cost of materials already bought for you, stated in the quote.
Rescheduling
You can move the date free of charge. We propose the nearest free slot within one business day.
When a refund is due
A refund is due in full when we cancel, when we cannot deliver the agreed scope, or when the result does not match the quote and we cannot fix it within a reasonable time.
- Deposits are refunded in full if you cancel more than 24 hours before the scheduled visit
- Deposits already spent on materials specific to your job are non-refundable once work has started
- If we're unable to complete the agreed repair, any deposit for that work is refunded
- No refund is due once the repair has been completed and accepted
How to request a refund
- Contact us by phone or email to request cancellation
- Tell us your booking details and reason for the refund request
- We confirm the refund amount and process it within a set timeframe
Timeline
Approved refunds are returned by bank transfer within 5 working days.
Questions about this policy
Write to [email protected] or call +44 020 949 2706 during Mon–Fri 09:00–18:00, Sat 10:00–16:00. We answer every request within one business day.
- Merchant
- Oakwell Restoration Ltd.
- Registered address
- 22 Kirkstall Road, Leeds, LS3 1HP
- [email protected]
- Phone
- +44 020 949 2706
- Working hours
- Mon–Fri 09:00–18:00, Sat 10:00–16:00
- Registration
- Company No. 61466047