Privacy Policy

Data controller

Oakwell Restoration is the data controller for personal information collected through this website and by phone, responsible for deciding how and why that information is used.

Legal framework

Personal data is processed under UK GDPR and the Data Protection Act 2018 and the other rules that apply in United Kingdom. Where this policy and the law differ, the law prevails.

Data collected

When you use our request form or call us, we collect your name, phone number, and any details or comments you give us about the furniture and the work needed, along with any photos you send us.

Purposes and legal basis

We use this information to respond to your enquiry, provide quotes, arrange visits and carry out agreed work, which we do on the basis of taking steps to enter into or perform a contract with you, or our legitimate interest in responding to enquiries.

Storage period

We keep enquiry and job information for as long as needed to complete the work and handle any follow-up questions or guarantee claims, and generally no longer than needed for our accounting records.

Sharing with staff and subcontractors

Information is shared only with our own staff and, where a job requires it, trusted subcontractors carrying out part of the work, who are expected to handle it with the same care.

Your rights

You can ask to see, correct or delete the personal information we hold about you by contacting us directly; we also use basic website analytics cookies, which you can control through the cookie banner or your browser settings.

Questions about this policy

Write to [email protected] or call +44 020 949 2706 during Mon–Fri 09:00–18:00, Sat 10:00–16:00. We answer every request within one business day.

Merchant

Oakwell Restoration Ltd.

Registered address

22 Kirkstall Road, Leeds, LS3 1HP

Email

[email protected]

Phone

+44 020 949 2706

Working hours

Mon–Fri 09:00–18:00, Sat 10:00–16:00

Registration

Company No. 61466047