Oakwell Restoration
Common Questions
Frequently Asked Questions
Answers to the questions we're asked most often about furniture repair and restoration work.
How do I book a repair?
Send us a few photos and a short description through the contact form or by phone, and we'll come back with a fixed quote and a suggested date. No site visit is needed for most straightforward jobs.
Do you charge for a home visit if I need one?
If your piece can't be moved or the damage is hard to judge from photos, we'll arrange a visit to assess it properly. The visit itself is free and simply confirms your fixed quote before any work is booked in.
When do I actually pay for the work?
You pay once the job is finished and you've had a chance to look it over, by cash or bank transfer. We don't take card payments, and we don't ask for money upfront on standard repairs.
Can I cancel or rearrange my appointment?
Yes, just let us know at least 24 hours before your booked slot and there's no charge. Cancellations with less notice may include a small call-out fee to cover the reserved time.
Still have questions?
If your question isn't answered here, call or message us and we'll reply within one working day.
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